After Sales Service

An excellent machine is only the start to high productivity in cosmetics/food/pharmaceutical industry.

The crucial is what follows.

With the right post-sales services and spare parts you can ensure short downtimes,
low overall costs (total cost of ownership – TCO), a high level of production reliability, or even an output improvement.

GRANDA can assist you here.

Granda After-Sales Service Process

At GRANDA, we place great emphasis on providing dedicated customer support after the delivery of our machines.

Our post – sales engineers are professionally trained to proactively respond to customers’ needs whenever they require operational guidance, repairs, or maintenance.

Thanks to our efficient support system, more than 97% of the challenges related to installation, operation, and repairs that might occur can be resolved promptly and collaboratively through remote assistance. This includes live chat, illustrative images, or real – time videos.

Operated by a veteran team with up to 20 years of industrial experience, GRANDA has established a troubleshooting database. Our customer support team can quickly reference this database to find common operational problems and their corresponding solutions, enabling them to address emergent issues effectively.

In the event that any malfunctioning spare parts under warranty need to be replaced, we will courier them to the customer free of charge via express within 24 hours.

GRANDA endeavors to serve as a powerful technological backup for innovative, trendy, and high – quality global cosmetics/food/pharmaceutical machine brands. With our responsive customer support, GRANDA has earned the widespread trust of numerous global customers.

Choose GRANDA, worry less.

Clear Step-By-Step Tutorial Videos And Manuals

After the machine is shipped, GRANDA will provide corresponding video tutorials and instructions;

For some more complex or customized machines, GRANDA will shoot videos or make 3D videos to guide customers in installation, if the customer does not have the conditions for engineers to install them on site.

24/7 Online Technical Support

When necessary, Granda’s trained technical engineers and customer care staff will establish an online discussion group. This group is aimed at resolving technological glitches that might occur once the machine is operational.

Moreover, remote control support can be effectively utilized to carry out troubleshooting and address problems for our customers located far across the globe. By doing so, it can cut down on unexpected machine downtime within a short period.